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Journey to Wellness Privacy Policy

  1. ​This Privacy Policy
    • 1.1 This Privacy Policy describes the information that Journey to Wellness collects from you, how we use that information, how we disclose your information, and your rights regarding the information you provide to us. The terms “Journey to Wellness,” “we,” “us,” and “our” refer to Journey to Wellness. The terms “you” and “your” refer to any person accessing and/or using the Journey to Wellness website, including any paid subscription services offered through the website and any content available on any part of the website (hereinafter, collectively, the “Site”). This Privacy Policy (this “Policy”) forms a part of our Terms of Use. We may modify this Policy from time to time. When we do, we will publish the most current version and revise the date at the top of this page. If we make any material change to this Policy, we will endeavour to provide additional notice to you, such as by sending you an email or displaying a prominent notice on the Site.

 

  • 2. Policy Scope

 

  • 2.1 This Policy does not apply to information that you have provided or made accessible to third parties, such as other members, network administrators, and others with whom you may share information about yourself. The Site may direct you to a third-party service, or a portion of the Site may be controlled by a third party. Disclosure of information to these third parties is subject to the relevant third party’s privacy policy. We are not responsible for any third party’s privacy policy, even if we link to those sites and services from the Site.

 

  • ​2.2 Additionally, you are solely responsible for complying with all requirements of applicable privacy laws in connection with the information that you obtain for the purposes of communicating with other members on the Site.

 

  • ​3. Information We Collect

 

  • 3.1 Information We Collect Directly from You – We collect information that you provide directly to us. For example, we collect personal information that you provide when you create an account, build your profile, communicate with other members on the Site, or communicate with us. The types of information that we may collect include identifiers such as your name, username, password, email address, postal address, and phone number; credit card payment information and payment method data, if applicable; demographic information; and any other personal information that you choose to provide or make public, such as photos, interests, and other professional and personal information.

 

  • ​3.2 Information Automatically Collected – When you use the Site, we automatically collect activity-related information, including:

 

  • 3.2.1 Log Information: We collect log information about your use of the Site, including the type of browser that you use; the time, duration, and frequency of your access; Site pages viewed; your IP address; and the page you visited before visiting the Site.

 

  • ​3.2.2 ​Device Information: We collect information about the computer or mobile device that you use to access the Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

 

  • ​3.3 For more information, see “Cookies and Other Tracking Technologies” below.

 

  • ​4. How We Use Your Information

 

  • 4.1 We use your information in order to:

 

  • ​4.1.1. ​Authenticate your identity;

  • ​4.1.2. ​Display your profile;

  • 4.1.3. Personalize, maintain, and optimize the Site for you;

  • 4.1.4. Process your payment information (if applicable);

  • 4.1.5. Communicate with you via email and SMS (text) messaging to provide you with account updates, reminders, and (when in line with the preferences you have shared with us) to provide you with interest-based information and advertising;

  • 4.1.6. Respond to your comments, questions, and requests, and provide customer service and support;

  • 4.1.7. Monitor and analyse trends, usage, and activities in connection with the Site;

  • 4.1.8. Support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud, error, or any illegal or prohibited activity;

  • 4.1.9. Comply with applicable laws and respond to legal requests;

  • 4.1.10. Maintain, improve, and further develop the Site;

  • 4.1.11. Perform contracts with our service providers; and

  • 4.1.12. Carry out any other purposes described to you at the time that we collect the information.

 

  • 5. How We Disclose Your Information

  • 5.1. Through the Site – We disclose some of the information that we collect by displaying it on the Site according to your member profile and account settings. Some information, such as your username, is always public. Some information is public by default but can be hidden. Information that is public on the Site may be visible to others on and off the Site.

 

  • 5.2. With Our Service Providers – We use service providers in connection with operating and improving the Site to assist with certain business purposes, such as payment processing, email transmission, conducting surveys or contests, data hosting, analysing Site user data, managing our ads, and some aspects of our technical and customer support. These service providers, which include data analytics providers, may access, process, and store information about you on our behalf for the purposes we authorize, subject to confidentiality obligations.

 

  • ​5.3. Compliance and Protection – We may access, preserve, and disclose information about you (including your messages) to government entities and other third parties if we believe disclosure is in accordance with, or required by, applicable law, regulation, legal process, or audits. We may also disclose information about you if we believe that your actions are inconsistent with our Terms of Use, or if necessary to protect the rights, property, or safety of, or prevent fraud or abuse of, Journey to Wellness or others.

 

  • ​5.4. ​Merger, Sale, or Other Asset Transfers – If Journey to Wellness is involved in a merger, acquisition, financing, reorganisation, bankruptcy, or sale of our assets, information about you may be shared, sold, or transferred as part of that transaction. We may also share information about you with current or future affiliates.

 

  • 5.5. Other Situations – We may de-identify or aggregate information about you, so that you can no longer be identified. Such information is not subject to this Policy. We may also share information about you with your consent or at your direction or where we are legally entitled to do so.

 

  • ​6. How We Protect Your Information

 

  • 6.1. We have implemented safeguards that are intended to protect the personal information that we collect from loss, misuse, and unauthorised access, disclosure, alteration, and destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you use the Site and provide us with your information at your own risk. If you have reason to believe that your personal information is no longer secure (for example, you believe your Journey to Wellness account password may have been compromised), please immediately email us at hello@journeytowellness.online.

 

  • ​7. Storage and Retention of Your Information

  • 7.1. We will retain your information as long as your account is active, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

  • 8. Cookies and Other Tracking Technologies

 

  • 8.1. We and our service providers collect information using various technologies, including pixel tags (also called clear GIFs, web beacons, or pixels) and cookies. Pixel tags are electronic images that may be used on the Site or in our emails, and track usage of the Site and effectiveness of communications. Cookies are small data files stored on your hard drive or in device memory that track Site usage in order to help us provide and improve Site functionality; support our security features; detect violations of our Terms of Use; analyse how the Site is performing, being accessed, and being used; and serve ads that may be relevant to you based on your stated or inferred interests, location, or other information. Most devices are set to accept cookies by default. If you prefer, you may be able to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Site. Please also note that our Site does not honour “Do Not Track” signals from your browser.

 

  • ​8.2. Analytics. We use third-party tools, such as Google Analytics, which are operated by third-party companies. These analytics companies may collect usage data (using cookies, pixels, and similar tools) about our Services in order to provide us with reports and metrics that help us to evaluate usage of our Site and improve performance and user experiences. To learn more about Google’s privacy practices, please visit https://policies.google.com/technologies/partner-sites. Site users can also download the Google Analytics Opt-out Browser Add-on to prevent their data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

 

  • ​8.3. Cross-Device Tracking. We and our third-party providers may use the information that we collect about you from our Site and on other third-party sites and services to help us and these third parties to identify other devices that you use (e.g., a mobile phone, tablet, other computer). This information may be used as previously described in this section.

 

  • 8.4. Targeted Advertising – We work with third parties, such as ad networks, channel partners, mobile ad networks, analytics and measurement services, and others (collectively, “third-party ad companies”) to personalize content and display advertising to manage our advertising on third-party sites, mobile apps, and online services. We may share certain information with these third-party ad companies, and we and they may use cookies, pixels tags, and other tools to collect usage and browsing information from our Site, as well as on third-party sites, apps, and services, such as IP address, location information, device ID, cookie and advertising IDs, and other identifiers. We and these third-party ad companies use this information to provide you more relevant ads and content on third-party sites and apps, and to evaluate the success of such ads and content.

 

  • ​8.5. You can control how participating third-party ad companies use the information that they collect about your visits to our Site, and visits to third-party sites, in order to display more relevant targeted advertising to you. If you are in the U.S., you can obtain more information and opt out of receiving targeted ads from participating third-party ad networks at aboutads.info/choices (Digital Advertising Alliance). You may also download the DAA AppChoices (https://youradchoices.com/appchoices) tool in order to help control interest-based advertising on apps on your mobile device.

 

  • ​8.6. Please note that opting out of participating ad networks does not opt you out of being served advertising. You may continue to receive generic or “contextual” ads on our Site. You may also continue to receive targeted ads on other websites, from organizations that do not participate in the above programs.

 

  • 8.7.  Custom Lists and Matching – We may share or make available certain customer list information (such as your name, email address, and other contact information) with third parties, so that we can better target ads and content to you across third-party sites, platforms, and services. In some cases, these third parties may help us to enhance our customer lists with additional demographic or other information, so that we can better target our advertising and marketing campaigns.​

 

  • ​9. Your Rights to Your Information

 

  • 9.1. You may at any time request that we update, correct, or delete your personal information by emailing us at hello@journeytowellness.online.

  • ​9.2. Depending on applicable law and the circumstances of our processing, you may have the right to:

  • 9.2.1 Have Journey to Wellness provide further information about our use of the categories of personal information that we have collected about you, and/or obtain a copy of it;

  • 9.2.2. Opt out of our marketing and/or analytics activities;

  • 9.2.3. Have Journey to Wellness delete any personal information which we have collected about you;

  • 9.2.4. Request that Journey to Wellness does not sell or share your personal information;

  • 9.2.5. Ensure that Journey to Wellness provides you with equal services without discrimination (Journey to Wellness does not discriminate against any user in providing access to its Services);

  • 9.2.6. Have your personal information corrected or updated if that information is inaccurate or incomplete;

  • 9.2.7. Object to or restrict our processing of your personal information; or

  • 9.2.8. Where we have asked for your consent, withdraw your consent at any time,

 

  • 10. Contact Us; Privacy Complaints

  • 10.1. If you have any questions, concerns, or complaints about this Policy or the way we process your personal information, please contact us by email at hello@journeytowellness.online

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